Shipping Policy

General

When multiple shipping options are available, you will be given a choice at checkout. If possible, we will use your preferred shipper. However, due to the nature of our products, quoted shipping rates are not always guaranteed. If we cannot ship for the amount quoted, or believe another shipment method is in your best interest, we will contact you before shipping your order. Often the size and weight of the merchandise ordered will determine which method is best to use. All merchandise shipped is insured and prepaid by Dinettes Unlimited. We can generally offer shipping to Hawaii, Alaska and most areas of Canada, however automated shipping quotes are generally not available in these cases. If you would like to discuss your options and receive a reliable quote before purchasing, please contact us with your needs and we will do our best to answer any questions or concerns you may have as soon as possible.

At this time we cannot ship to PO, APO or FPO Boxes.

Inspection

The customer is responsible for inspecting all merchandise at the time of delivery. If severe damage is apparent, please refuse delivery of only the item that is damaged and we will replace that particular item for you at no charge. Also, please verify that you have received the correct number of packages by checking the packing slip and receipt when your merchandise is delivered. If you receive damaged merchandise, you must make all notations on the freight bill and notify Dinettes Unlimited within 72hrs. If minor damage is discovered (scratches, nicks, scrapes, torn or dirty fabrics), please accept the item and make notations on the freight bill and your furniture will be repaired or replacement parts will be sent to you at no charge. If your merchandise is damaged due to a manufacturer’s defect we will either replace the part that is defective or we will replace the entire unit if needed free of charge.

Small Parcel

Whenever possible we will ship smaller items via FedEx or UPS. These companies provide a quick and reliable shipping method for many items that we sell. Your proximity to the shipping warehouse will determine when you will receive your merchandise. Merchandise usually arrives within 3-7 days when using these small parcel carriers.

Common Carrier Freight

Larger items will need to be shipped via common carrier freight. These freight companies specialize in transporting furniture to ensure your order is handled with the proper care to arrive safely and in a timely manner. Curbside delivery by definition means the trucking company will park in front of the customer’s residence or business, and the customer will need to receive their merchandise at the back of the truck. Our common carrier freight companies cannot offer assistance bringing the merchandise into the customer’s residence or business and setting it up. Therefore, when ordering a large item, please keep in mind that you might need a couple of people to help you unload it. The customer will be contacted by us or the shipping company to schedule a delivery appointment. Most shipping companies offer appointments between 8:00am and 5:00pm, usually with a 2-4 hour window, Monday-Friday. The customer is responsible for being present for the delivery appointment during the time frame that is agreed upon between the customer and the shipping company. Any customer that is not present for the delivery appointment that was agreed upon with the shipping company will be responsible for paying a redelivery fee.

Free Shipping

Dinettes Unlimited offers Free Shipping on many products shipped anywhere in the Continental United States. Such orders will be shipped via UPS or FedEx whenever possible, or via Common Carrier Freight (see above) if needed for larger orders.